Configuring a Business Metrics policy to set SLA for a service

The following use case illustrates how to configure a Business Metrics policy to set SLA for a service.

Supported Platforms: 8.0 and later.

Configuration

  1. Create a physical service.
  2. Virtualize the physical service.

    Virtualizing the physical service

  3. Configure the Business Metrics Policy:
    1. Select any dataset.

      Configuring the Business Metrics Policy

    2. Provide dimensions and metrics configuration:

      Providing dimensions and metrics configuration

      Providing dimensions and metrics configuration

    3. Activate the policy.

      Activating the policy

  4. In the Policies > QoS section, click Add Policy to configure a Business Service Level Policy.
    1. Select the dataset you created, as shown below:

      Selecting the dataset

    2. Select Filters (by dimensions).

      Selecting dimensions

    3. Select desired condition based on the metrics in the dataset (data is loaded into the metrics as per the configuration in Business Metrics Policy).

      Selecting conditions based on the metrics

    4. Select the alert code.
    5. Select the Days and Durations for which the alert will be triggered.

      selecting Days and Durations

    6. Activate the policy.

      Activating the policy

  5. In the Operational Policies section, attach the Business Metrics Policy.
  6. In the QoS Policies section, attach the Business Service Level Policy.

    Attaching the policy

  7. Send several requests to the virtual service so that the condition described in the Business Service Level Policy is crossed.
  8. See alerts at the service level.
  9. See SLA cleared alerts at the service level. The results should be similar to the illustration below.

    Reviewing the alerts

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