GET /api/tickets/labels

Returns a list of labels that can be applied to tickets.

Authorization Roles/Permissions: Must be logged in and have permission to view the requested resources. If the user is logged in but doesn't have permission to view certain resources, the operation works, but limited (or empty) results are returned.

This topic includes the following sections:

HTTP Method

GET

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URL

https://{hostname}/api/tickets/labels

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Sample Request

The example below shows a request for the list of ticket labels.

Request URL

https://{hostname}/api/tickets/labels

Sample request headers

Accept: application/json

Sample request body

Not applicable.

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Request Headers

For general information on request header values, refer to HTTP Request Headers.

Header Description
Accept

application/json, application/xml

application/vnd.soa.v71+json, application/vnd.soa.v71+xml

application/vnd.soa.v72+json, application/vnd.soa.v72+xml

application/vnd.soa.v80+json, application/vnd.soa.v80+xml

application/vnd.soa.v81+json, application/vnd.soa.v81+xml

X-Csrf-Token_{fedmemberID} The CSRF prevention header; may or may not be required, depending on platform settings. See CSRF Prevention on the Platform. By default, the CSRF header is not required for GET operations and is required for all others, with a few exceptions relating to user login.

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Request Parameters

None.

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Response

If successful, this operation returns HTTP status code 200, with a list of supported ticket labels.

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Sample Response

The sample response below shows successful completion of this operation.

Sample response headers

Status Code: 200 OK
Content-Type: application/json
Date: Mon, 11 May 2015 19:33:34 GMT

Sample response body: application/json

{
  "Label": [
    "com.soa.ticket.label.priority.low",
    "com.soa.ticket.label.priority.medium",
    "com.soa.ticket.label.priority.high"
  ]
}

Sample response body: application/xml

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<Labels xmlns="http://soa.com/xsd/ticket/1.0" xmlns:ns2="http://soa.com/xsd/api/1.0" 
xmlns:ns3="http://soa.com/xsd/resource/1.0" xmlns:ns4="http://soa.com/xsd/business/1.0" 
xmlns:ns5="http://soa.com/xsd/dnmodel/1.0" xmlns:ns6="http://soa.com/xsd/board/1.0" 
xmlns:ns7="http://soa.com/xsd/app/1.0" xmlns:ns8="http://soa.com/xsd/user/1.0" 
xmlns:ns9="http://soa.com/xsd/comment/1.0" xmlns:ns10="http://a9.com/-/spec/opensearch/1.1/" 
xmlns:ns11="http://soa.com/xsd/alert/1.0" xmlns:ns12="http://soa.com/xsd/contract/1.0" 
xmlns:ns13="http://soa.com/xsd/discussion/1.0" xmlns:ns14="http://soa.com/xsd/review/1.0">
  <Label>com.soa.ticket.label.priority.low</Label>
  <Label>com.soa.ticket.label.priority.medium</Label>
  <Label>com.soa.ticket.label.priority.high</Label>
</Labels>

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Response Headers

For general information on response header values, refer to HTTP Response Headers.

Header Description
Content-Type

application/json, application/xml

application/vnd.soa.v71+json, application/vnd.soa.v71+xml

application/vnd.soa.v72+json, application/vnd.soa.v72+xml

application/vnd.soa.v80+json, application/vnd.soa.v80+xml

application/vnd.soa.v81+json, application/vnd.soa.v81+xml

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Response Body

Name Type Description
Labels Labels Contains information about values for ticket labels.

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Error Codes/Messages

If the call is unsuccessful an error code/message is returned. One or more examples of possible errors for this operation are shown below.

Item Value
500 An error occurred processing the call.

More information about Akana API Platform API error messages.

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Related Topics