Support

Platform browser support and support contact information.

API Platform Version: 8.1 and later

Table of Contents

  1. What browser versions does the platform support?
  2. What if I have technical questions?
  3. How do I contact Technical Support?

What browser versions does the platform support?

The Akana API Platform supports the following browser versions:

  • Default Theme/Hermosa Theme:
    • Firefox version 25 and later
    • Chrome version 31 and later
    • Internet Explorer version 8 and later
  • Simple Developer Theme:
    • Firefox version 32 and later
    • Chrome version 38 and later
    • Internet Explorer version 9 and later. Simple Developer theme does not support Internet Explorer version 8 or earlier.

Note: If you're currently using an unsupported browser, it's best to upgrade your browser to one of the supported versions as soon as possible, to ensure optimum performance of the platform.

Back to top

What if I have technical questions?

The following approaches can be used to resolve technical questions:

  • Most technical questions can be addressed by posting discussions or tickets on the Boards of the respective API or app.
  • You can use the Search feature to search for site content. See Using Search in the Developer Portal.
  • For questions relating to the user interface for your site, or your user permissions, contact your Site Administrator.
  • If you are a Site Admin and have questions about the platform, you can submit an email to Technical Support. See How do I contact Technical Support? below.

Back to top

How do I contact Technical Support?

If you are a platform user and need technical support relating to an API, contact the API Admin. For all other support issues relating to the platform, contact your Site Admin.

If you are a Site Admin and need to contact Technical Support, submit an email to support@akana.com.

When sending a support query, please provide the following information:

  • Your name
  • Email address
  • Subject
  • As much information as possible regarding your question.

You'll receive an acknowledgment email and one of our support staff will contact you.

You can also access the Support site at https://servicedesk.akana.com/servicedesk/customer/user/login.

Back to top